FAQs
How long does delivery take after dispatch?
How much is the delivery charge?
We offers Australia wide FREE DELIVERY for all our products. No minimum purchase require.
Can I pick up my order?
Unfortunately, we cannot accommodate customer pickups – we exclusively trade online. However, we use a fast and reliable freight network to get your product delivered to you as quickly as possible.
Can my item be delivered to a PO Box?
We do not deliver to PO Box address, due size of the package.
How do I track the progress of my delivery?
How secure are credit card and payment info?
We have taken reasonable measures to ensure that your personal and credit card details are safe at all times.
What payment methods are accepted?
We accept PayPal, Visa, MasterCard, Google play, AMEX, Afterpay and Apple pay.
How to become a member?
Joining with us is easy. Click the create a new account. Once you become a member, you will be able to receive;
• Free Shipping
• Fast checkout process
• The ability to track and view your orders
• Ability to create your Wish-list for favourite products
• Recent updates on new products and exclusive offers
• Informative articles/blogs
• Access to rewards and freebies
How do I track my order?
You will receive an email with full tracking details and information.
How can I cancel or change my order?
We will always make our best effort to accommodate any changes or cancellation. Please contact Customer Support, support@skateboardaustralia.com.au, who will endeavour to assist you with your query.
What is the return notice period?
We provide our customers with a 14 days notice period for the returns.
How do I return my purchase?
If you wish to return the products you ordered, please return them within 14 days of receipt, unused in their original packaging, and we will provide you with a full refund. If there is a fault with your products, please get in touch with us within seven days of receipt via email, and we will provide you with a replacement (if available) or a full refund.
How long does it take to get a refund?
Once we receive the items, we will initiate the refund for your account via the same transaction method used in your original purchase. Generally, a refund takes 15 days from the date we receive the returned item(s).
Do I need to pay shipping charge in case of returns?
We will cover the shipping cost if it is our fault, such as the wrong product sent or breakage in transits. However, delivery charges are non-refundable; if you change your mind about the products you have ordered, you will be responsible for the cost of inbound and outbound shipping for those products.
I do not have an original packaging to return the item?
Please note that the item must be unused in its original packaging. We may charge an additional fee for handling your return. If the items are faulty and you are no longer in control of the original packaging, please contact us.
If you have any other questions or concerns, please send us an email at support@skateboardaustralia.com.au.